Terms and Conditions

1. Definitions

• "Services" means access to and use of the ISOLATE platform, including web and mobile applications, tools, and documentation.
• "User", "you", or "your" means any individual or entity using the Services.
• "Subscription Plan" means the specific service plan selected by you that governs the features, usage limits, and pricing.

2. Use of the Services

2.1 Licence

We grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Services during your active subscription in accordance with these Terms.

2.2 User Responsibilities

You agree to:

• Use the Services only for lawful purposes and in compliance with all applicable local, state, and federal laws, including work health and safety regulations.
• Maintain the confidentiality of your login credentials.
• Ensure that all information you provide to us is accurate and up to date.

3. Subscription and Billing

3.1 Plans and Payments

Access to the Services requires a paid subscription. Pricing and inclusions for each Subscription Plan are detailed on our website. Payments are billed in advance on a recurring basis (monthly or annually) depending on your selected plan.

3.2 Changes and Cancellations

You may upgrade, downgrade, or cancel your subscription at any time through your account settings. Changes will take effect at the end of your current billing cycle.

3.3 Refund Policy

Except as required under the Australian Consumer Law, all subscription fees are non-refundable once paid.

4. Data and Privacy

We collect, store, and process your data in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of your information as described in that policy.

4.1 Data Ownership

You retain all ownership of the data and documents you upload or generate through ISOLATE. We do not claim ownership but may access your data to provide technical support or as required by law.

4.2 Data Retention and Export

Upon cancellation, you will have 30 days to export your data. After this period, we may delete or anonymise your data.

5. Availability and Support

We aim to provide 99.9% uptime for our Services. However, temporary interruptions may occur for maintenance or technical issues.

Technical support is available during standard business hours via email and chat.

6. Intellectual Property

All intellectual property rights in the Services, including trademarks, software code, designs, and content (excluding user data), are owned by Permit International Pty Ltd or its licensors. You may not copy, reproduce, modify, or distribute any part of the Services without our prior written consent.

7. Warranties and Disclaimers

7.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable legislation which cannot be excluded, restricted, or modified by agreement.

7.2 General Disclaimer

To the maximum extent permitted by law, we provide the Services on an "as is" and "as available" basis without warranties of any kind. We do not warrant that the Services will be error-free, uninterrupted, or fit for a particular purpose.

8. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services. Our liability for breach of a guarantee under the Australian Consumer Law is limited, at our option, to re-supplying the Services or refunding the amount paid.

9. Termination

We reserve the right to suspend or terminate your access to the Services at any time if:

• You breach these Terms;
• You fail to pay subscription fees;
• We are required to do so by law.

Upon termination, your access will be revoked, but your data will remain available for export for 30 days unless required otherwise by law.

10. Amendments to Terms

We may update these Terms from time to time. We will notify you of material changes via email or within the app. Continued use of the Services constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of that state.